Dry Master helps businesses, residents make a good impression

By Abby Morris
Star Staff
amorris@starhq.com

   If making a good impression in your home or at your office is important, Dry Master can help you put your best foot forward.
   Dry Master offers a variety of services -- for both commercial and residential cleaning -- to help keep your floor looking the best it can, according to Natalie Cox, who along with her husband Eddie owns the business. "We can polish, wax and buff hardwood floors," Cox said. "We also offer two different types of carpet and upholstery cleaning. We have carpet and upholstery dry cleaning as well as steam cleaning."
   Offering the two different options for carpet and upholstery cleaning is one of the things that sets Dry Master apart from other carpet cleaning businesses, according to Cox. "Some companies offer one, some offer the other but we offer both," she said.
   The dry cleaning treatment only takes about 30 minutes to dry, according to Cox. "When you dry clean carpet it is more of a deep scrub treatment," she said, adding that the dry cleaning treatment removes spots and stains, deodorizes the carpet or upholstery and also cleans high traffic areas.
   With the steam cleaning treatment, the carpet or upholstery can take a few hours to dry, Cox said.
   "A lot of businesses like the dry cleaning because they do not have a lot of time to stay off the carpet," she said, adding that often times, parents with small children and pet owners like the dry cleaning treatment too because it dries so fast.
   One of the aspects that makes Dry Master different from its competitors is the dedication to customer satisfaction. "We are dependable, we keep our appointments and we are on time. We give a lot of care and attention to every cleaning job we do," Cox said. "We consider our customers as our friends. Eddie always says 'You have a friend in the business.'"
   As part of their customer service, Cox said they schedule the cleaning around the needs and schedule of the customer. "In the commercial jobs we usually come in early in the morning or after they close or whenever they recommend in order to accommodate them," she said.
   That dedication to customer services continues on, even after the highly trained technicians at Dry Master complete a cleaning assignment. According to Cox, if customers have any questions or complaints after they receive service, they can call the business and they will do everything they can to answer the customer's questions or correct any problems they may have.
   Cox stated that the business offers free price quotes over the phone and there are no hidden charges for the service. "We don't come to your home or business and start adding on anything," she said.
   The business is licensed and insured, according to Cox, and technicians are available to help a customer decide what kind of cleaning service would best suit their needs. Dry Master is also an authorized applicator of Scotchguard carpet and upholstery protector.
   Cox and her husband, who are from the Tri-Cities area, opened their business in 1999 in Asheville, N.C., where they now live. In 2002, the husband and wife team expanded their business and opened up a branch in the Tri-Cities which services the surrounding area including Elizabethton, Johnson City, Jonesborough, Kingsport, Gray and Bristol. And, according to Cox, business is growing in both locations.
   To contact the technicians at Dry Master, call (423) 929-9400 or toll free at (866) 294-0944.